Need Help?Frequently Asked Questions
What services do you offer?
We specialize in drayage services from the Ports of Long Beach, Los Angeles, and the rail hub, with a fleet of 120 chassis. In addition, we provide warehousing, transloading, order fulfillment, and last-mile delivery solutions.
How do you determine shipping costs?
Pricing depends on the type of service required, container size/weight, distance, and special handling needs. Once we know your requirements, we’ll provide a clear and transparent quote.
What is your delivery timeline?
Timelines vary depending on port conditions, destination, and service type. However, we pride ourselves on efficiency, supported by our owned equipment and company drivers, which helps us reduce delays.
How can I track my shipment?
We offer real-time communication and updates so you’ll always know the status of your cargo. Tracking options can also be tailored based on your requirements.
What are your payment terms?
Our standard terms are net 30 days from the invoice date, unless otherwise agreed in writing (as outlined in our Terms & Conditions).
Do you handle international shipments?
We do not arrange global freight forwarding. Instead, we work with importers/exporters as a U.S.-based partner, specializing in drayage, warehousing, and transloading once shipments arrive domestically.
What is your policy on damaged or lost shipments?
We follow the guidelines set out in our Terms & Conditions. Liability is limited per industry regulations, and we encourage clients to carry cargo insurance for full coverage. Claims must be submitted in writing within the required time frame.
Can you accommodate special requests?
Yes, whether you need custom handling, urgent scheduling, or value-added warehousing services, we’ll do our best to accommodate. Please let us know your specific needs.
How do you ensure the safety of my goods?
All cargo is handled by trained company drivers and warehouse staff. As a bonded carrier, we comply with customs and transportation regulations to ensure safe, compliant, and professional service.
How do I get a quote?
Simply reach out through our Contact Us page or call us directly with your service details. We’ll provide a tailored quote quickly.